At Windy Technology ("we," "our," or "us"), managing Theluxycharms, we treat user ("you," "your") privacy as a top priority. We know that sometimes plans can change, and you may need to cancel your order. This policy explains the conditions and steps to follow if you wish to cancel an order placed on our website.
By outlining the cancellation process clearly, we aim to provide a seamless experience while ensuring your refund or order update is handled professionally and without confusion.
Orders can be canceled within 24 hours of placement or prior to shipment, whichever comes first. Once a cancellation is approved, the refund will be processed to your original payment method within 5 to 7 business days.
To request a cancellation, please contact us via email. Our team will verify your request and confirm the cancellation to help maintain a smooth and reliable shopping experience.
Once an order has left our warehouse, it cannot be canceled. Customers wishing to return items can refer to our Return & Refund Policy after the delivery has been completed.
This approach ensures your orders are managed efficiently, and even if cancellation is not possible, you have the opportunity to receive a refund through our standard return process.
We currently do not offer modifications to order items or shipping details after confirmation. If you need to change any aspect of your order, please cancel the original order (if eligible) and place a new one.
This ensures your correct selection is shipped without errors and helps us maintain high service quality.
For assistance with cancellations, reach out to us at windytechnology639@gmail.com. We will handle your request quickly and keep you informed throughout the process.
We thank you for choosing Theluxycharms and for your understanding as we strive to make every transaction smooth and transparent.
English
Accessories
