At Windy Technology ("we," "our," or "us"), managing Theluxycharms, we treat user ("you," "your") privacy as a top priority. Our commitment is to deliver a dependable shopping experience, where your concerns are handled efficiently and professionally. This Grievance Redressal Policy explains how issues related to your orders or services are managed and resolved.
By following this policy, you can ensure that your grievances are addressed quickly while maintaining transparency and fairness throughout the process.
A grievance is any complaint or concern arising from products or services purchased on Theluxycharms. Examples include product defects, delivery issues, problems with returns and refunds, or policy-related queries.
The policy ensures that every grievance is acknowledged and addressed professionally, helping maintain trust between Windy Technology and our customers.
To raise a grievance, visit the Contact Us page or Help Centre on our website. Select the relevant topic that matches your concern and provide details including your order ID, description, and any supporting images or documents.
After submission, our team will review your grievance and respond promptly, ensuring your issue is addressed in a timely manner and with clarity.
If you are not satisfied with the resolution provided, you can escalate the matter to our designated Grievance Officer. This officer oversees unresolved complaints and ensures compliance with the Information Technology Act, 2000 and other applicable laws.
You may contact the Grievance Officer at windytechnology639@gmail.com. This process ensures accountability and provides an additional avenue for resolution.
Upon receiving your complaint, we will acknowledge it within 48 hours and provide a unique reference ID for tracking.
Our team, with the Grievance Officer, will strive to resolve grievances within 7 working days or as required by applicable laws. Updates will be shared to keep you informed of the progress and resolution timeline.
A grievance will be marked as closed when you receive a satisfactory resolution, or if no response is received from your end within a reasonable timeframe after resolution is offered.
Final communication in line with our policies and applicable laws will also mark the closure of the grievance. This ensures proper documentation and transparency for all concerns.
For any queries or to file a grievance, please contact us at windytechnology639@gmail.com. We are committed to resolving all customer issues fairly and professionally.
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